Important Notice: Aivaapp handles sensitive health-related information. We are committed to protecting your privacy and comply with applicable federal and state privacy laws, including HIPAA standards where applicable.
1. Information We Collect
Aivaapp ("we," "us," "our") collects the following types of information when you use our services:
- Registration information: Name, email address, and state of residence.
- Recovery profile information: Type of addiction, duration of sobriety, preferred mentor characteristics, and communication preferences — shared voluntarily.
- Communications: Messages sent through our contact form or to our team.
- Usage data: Pages visited, time spent, and general analytics collected through anonymized tracking.
We do not collect your street address, home address, or direct phone number for our nonprofit services.
2. How We Use Your Information
We use the information we collect to:
- Match you with a compatible mentor or sponsor
- Communicate with you about your mentoring relationship and program updates
- Improve our services, website experience, and matching algorithm
- Send occasional impact reports and newsletters (you may opt out at any time)
- Comply with legal obligations
3. Sharing & Disclosure
We do not sell your personal information. We may share your information only:
- With your assigned mentor/sponsor (only the information you consent to share)
- With service providers who assist with our operations (under strict confidentiality agreements)
- When required by law, court order, or to protect the safety of any person
- With your explicit written consent
4. Data Security
We implement industry-standard security measures including SSL encryption, access controls, and regular security audits. However, no method of internet transmission is 100% secure. We encourage you to protect your account credentials and notify us immediately of any suspected unauthorized access.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide our services. You may request deletion of your data at any time by contacting us at privacy@aivaapp.org.
6. Your Rights
Depending on your state of residence, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Opt out of marketing communications
- Lodge a complaint with a supervisory authority
To exercise these rights, contact us at privacy@aivaapp.org.
7. Children's Privacy
Aivaapp's services are intended for adults (18+). We do not knowingly collect personal information from individuals under 18. If you believe a minor has provided us with personal information, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
For privacy-related questions or requests, reach us at: